Returns & Exchanges

Our Return/Exchange Policy: 

  • Free returns for unused items within 30 days w/our self-service portal (Linked at the bottom of this page!)
  • Optional: receive the exchange before you ship the item back
  • International customers are responsible for return shipping costs

    Prepping Your Return/Exchange:

    Woof. Sometimes things aren’t meant to be, but we’re always happy to try and make things right! We know dog sizing can be tricky, which is why we offer free returns and exchanges on our self-service and easy to use portalWhen prepping your return/exchange we only ask a couple of things:  

    • Make sure your return/exchange is clean and free of dirt and debris! Bonus points (or dog treats?!) if you can remove any excess doggy hair. 
    • Just like humans, we know pups need to try things on to make sure they're the perfect fit! Please ensure that the product has no wear and tear. 
    • If you've got any of the original packaging, please include it with your return/exchange. 

       So, what happens if your return or exchange isn't in the best condition when we receive it? If it can still be used, we will likely pass it along to a local shelter. If it cannot be reused by a pup in need, we'll dispose of it on our end. Unfortunately, for any items that have clear use/wear and tear we will not be able to offer a refund or exchange. 

      Thanks for your help in following these steps as you prep your return. You're helping us reduce waste and keep our planet clean for pups and people to enjoy! Questions? We're always happy to help! Just holler at hello@lucyand.co

      Make a Return/Exchange:

      Ready to make your return/exchange? Start the process below!
       

      Start Return Or Exchange Button