Dogs come in a variety of shapes and sizes. We're here to help you find the best size for your furry friend. Here are a few tips:

  • Each product page on our site has a distinct size guide so please ensure that you're looking at the appropriate chart.
  • Always measure before you buy. Measure twice, order once.
  • If you're still not sure, send us a note via the contact form or shoot an email to Please provide the specific item that you're interested in as well as the applicable measurements of your dog. Providing a picture never hurts.


Our Personalized Silicone ID Tags cannot be changed/edited/adjusted once your order has been placed (please note this includes cancellations ). At this time, Personalized Silicone ID Tags are non-refundable and non-exchangeable.


To skip a month or manage your poop bag subscription please follow this link to access your account and make modifications.


We offer free shipping through USPS on all domestic orders over $50 as a courtesy to our customers. We also offer shipping via Fedex. Orders will ship within three business days of receiving payment. Please note that most packages require 3-7 days of transit time.

Our goal is to minimize or eliminate waste whenever possible. We're proud to say that we send a majority of our items in 100% recyclable, Eco-Natural Mailers and 100% compostable poly mailers.


We offer international shipping from DHL, which is fast and trackable. All orders will ship within three business days of receiving payment. Please note that any required customs fees are the responsibility of the buyer. 


When it comes to pet products, we like to think about them similarly to a pair of sneakers. If you wear a pair of tennis shoes around for 6 months and find that the sole is falling off, those shoes can't be returned. Similarly, with our products, dogs are super active and are rough and tumble little animals! The more wear, the more tear!

If an item has clear signs of wear & tear after 60 days from the date of purchase, we will not be able to offer a refund or replacement. That being said, we would be happy to answer any questions that you have. Please feel free to email us at and we'll get back to you as soon as possible!

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