Returns & Exchanges
Returns & Exchanges? (Almost) As enjoyable as petting your pup! Here at Lucy & Co. we know picking sizes for your pup can be ruff, which is why we've done everything we can to make it an easy and enjoyable experience.
Items purchased within 30 days and in unused and in sellable condition will be accepted for a return or exchange. Our self-service portal will provide you with step-by-step instructions and a prepaid shipping label to complete your return. Any questions? Just reach out to us at firstname.lastname@example.org and we'll be happy to help.
Do you accept international returns or exchanges?
International returns and exchanges are accepted within 30 days of purchase. International customers are responsible for shipping items back to us as we aren't able to provide return labels for international addresses.
Please use our portal to receive directions on how to initiate your return/exchange.
What items are non-refundable?
Items marked as final sale.
Free gifts or promotional items with retail value.
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 48 hours.