Think you’re our next team member?
We’re in search of a multifaceted individual to serve in a combination Office Manager + Marketing Associate position. The right dog-lover is someone who understands how packing orders and customer service relates to a brand and its marketing. Charged with a sense of responsibility and a natural attention to detail, our future Office Manager understands that each customer is important, every order affects our bottom line, and a positive experience with Lucy & Co. helps us build brand loyalty.
Due to the versatility of this role, this person is also a creative go-getter who loves DOGS + DESIGN with equal passion! He or she lives and breathes social media, is up on the most exciting things happening on Instagram, enjoys all elements of content creation (think: content planning + writing + photography + executing), and isn’t afraid to be proactive and make recommendations to his/her “boss.” No, really. Can you teach us Pinterest or Snapchat?!
We’re a small, multiple-hat-wearing kinda team - emphasis on team. So, we’re constantly learning new skills, teaching one another, lending a hand, rolling up sleeves, and saying “heck yes, we can!” As Lucy & Co. is a young company, we are constantly accepting new challenges with few guidelines, lots of determination, and no fear. Still with us? Does the thought of working closely with others, but running with your own project excite you?
OUR BRAND’S FOUNDING TENET IS #DOGMEETSDESIGN
OPERATIONS + OFFICE MANAGER
+ ORDER FULFILLMENT Fulfill online orders at least three days per week, ensuring that orders are packed accurately and products are safely secured and nicely presented
+ CUSTOMER SERVICE Manage customer service inquiries at least three days per week + create and document customer service standards, including canned responses
+ RETURNS Process returns at least three days per week
+ INVENTORY Update inventory when product arrives and prepare product for
+ PRESS & INFLUENCER MARKETING Conduct research to identify relevant media
outlets and influencers and present ideas for collaboration
+ NEWSLETTER Research and learn newsletter best practices, write copy for newsletter campaigns to effectively promote new product launches, sales events and blog posts
+ WEBSITE Assist in the writing of our product descriptions, upload photos and make other tweaks
+ SOCIAL MEDIA Instagram, Facebook, Pinterest, Snapchat. Schedule and track social posts, help develop our weekly content calendar, create best practice guidelines,
identify and coordinate takeovers
+ OTHER Support projects, including photo shoots and @dogsofinstagram work as needed
SOCIAL MEDIA ENTHUSIAST | above all, must have a passion and expert understanding of all primary social media platforms including Instagram, Pinterest, Facebook. Even better if you have a social media account or portfolio that demonstrates your strength in all things social
UNDERSTAND COMMUNITY | experience in rapidly growing and fostering an audience or community
UNDERGRADUATE COLLEGE STUDENT OR RECENT GRAD | preferably, pursuing a BA or BS degree in Advertising/PR, Business, Communications or related creative field
INDEPENDENT | someone who is proactive, requires little managing + proactively drives analysis and strategy
ENJOYS WRITING | strong oral and written communication skills
DETAIL ORIENTED | organized with a keen eye for refined work
AVAILABLE | a minimum of 15-20 hours per week (there is some ability to work remotely, but we’d like you in office a minimum of 10-15 hours per week)
MINNEAPOLIS AREA | being locally based is a “must”
PAID | the position is a paid, part-time employment opportunity
PHOTOGRAPHY | If you’re passionate about photography, you’ll have numerous opportunities to showcase your skills at Lucy & Co.
GRAPHIC DESIGN | If you’re a graphic designer, please include a portfolio or examples of your work along with your résumé
Think you’re the ish? Please send your cover letter, résumé, writing + social media/personal blog samples, and anything else you think will shine light on your awesomeness to ASHLEY@LUCYAND.CO with the subject line: HIRE ME!